Need assistance?

Send us a message or call us at 877.833.9041

Thank you!
You will receive a receipt via email shortly.

Step 4: Activation

Activation Email (important)

You will receive your activation email from
Using the secure link contained in the activation email, you can create your customer account where you will input your detailed personal information.
Please note, your account will not be "active" until you complete this step.
(monitoring and insurance available in Comprehensive and Elite plans only)

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Your plan is on automatic billing.  Subsequent orders will be billed to the credit card on file each month on the day of the month of your initial order or annually on the same day each year.

Your payment will appear on your credit card statement as "Securus ID Inc".

Billing and plan features questions?  Please call 877-833-9041 or email

For questions regarding the activation process for your account, a forgotten password or for victim assistance, please call 888-852-7326.